ProtectDome · SAMsoric GmbHRequest account deletion
Contact SAMsoric to request deletion of your ProtectDome account and associated personal data. You can make this request without signing in or installing the app.
Send your request
- Email SAMsoric using your ProtectDome account email address, if you still have access to it.
- Include your account email and organization name, and say that you want your account and associated personal data deleted.
- If you no longer have access to that email address, explain this so support can help verify your identity.
You can also write directly to samsoric@samsoric.com. Do not send your password.
Your account and associated data
SAMsoric manually handles verified requests to delete your account and profile details, organization memberships, notification registrations, and associated personal information, including information in your comments and activity.
To request deletion of specific personal data while keeping your account, email SAMsoric and identify the records you want removed. State clearly that you want to keep your account.
For work accounts, SAMsoric coordinates shared organizational records with your organization. Where data must be retained for legal obligations or legal claims, the response identifies the retained categories, reason, and applicable period or criteria.
Retention and backups
Backups are retained for up to six months. Personal data removed from active systems can remain in existing backup copies until those copies expire. Logs and diagnostic traces are configured for seven-day retention, and sensor events for 90 days.
Account and incident records have no automatic expiry in the application; signing out or removing the app does not delete your account. Use the request process above for account and data deletion.
Read the ProtectDome privacy policy for the full information about data use, retention, service providers, and your rights.